Telephone Sales Agent (Part time)

Montage International•Laguna Beach, CA

About The Position

The Telephone Sales Agent supports the In-Room Dining department by responding to guest calls and taking orders by phone or digital platforms. The role provides menu recommendations and information about ingredients, allergens, and dietary restrictions; records orders and special requests in the point-of-sale system; and coordinates with kitchen and service staff to ensure timely preparation and delivery. The agent also promotes menu items and special offerings, processes payments, and helps with departmental administrative and operational tasks, including emails, supply ordering, menu and information binder updates, guest amenity setup, data entry, filing, checking orders, maintaining an organized office, and closing cash banks and paying out servers as needed. The position focuses on meeting guest expectations and creating memorable guest experiences. Additional duties may be assigned according to business needs. The role requires a flexible schedule that includes weekends and holidays. Physical requirements include standing and moving for extended periods, regularly lifting and carrying up to 50 pounds, and semi-regularly pushing and pulling food service equipment and carts weighing up to 200 pounds. The stated pay scale is $17.90; the posting describes this as base salary or hourly wage, excluding incentive pay.

Requirements

Ability to work a flexible schedule, including weekends and holidays.
Ability to collaborate in a team environment.
Basic communication skills.
Enjoyment of order taking and assisting others.
Passion for the food and beverage industry.
Personable and engaging manner.
Openness to learning, development, and growth.
Trustworthiness and integrity.
Ability to stand and remain mobile for extended periods during scheduled shifts.
Ability to regularly lift and carry up to 50 pounds for extended periods during a shift.
Ability to semi-regularly push and pull food-serving equipment and carts weighing up to 200 pounds.

Nice To Haves

Food and beverage experience.

Responsibilities

Answer incoming calls and take guest orders by phone or digital platforms, including special requests.
Recommend menu items and answer questions about ingredients, allergens, and dietary restrictions.
Enter orders accurately into the point-of-sale system, recording modifications and special requests.
Coordinate with kitchen and service staff to support timely order preparation and delivery, accounting for guest preferences and requested timing.
Upsell menu items, promotions, and special offerings.
Process cash, credit card, room charge, and other applicable payment transactions, including discounts and promotions.
Assist with emails, supply ordering, menu and information binder updates, guest amenity traces and setup, data entry, filing, and checking orders as they go out.
Help keep the office clean and organized.
Close out cash banks and pay out servers as needed.
Meet guest expectations and create memorable guest experiences.
Perform additional duties as assigned based on business needs.