Telephone Operator FT McAllen

UHS • McAllen, TX

8d • Onsite

About The Position

The Telephone Operator is responsible for answering incoming calls to the hospital switchboard promptly and professionally. This role also involves monitoring and responding to hospital alarm systems according to established procedures. The operator must be knowledgeable and able to respond calmly to emergency situations, alarms, and codes, announcing codes as per policies and procedures. They will transfer calls to the appropriate destination and perform overhead paging as needed.

Requirements

• Good verbal communication skills in English and Spanish required.
• Communication and computer operation skills required.
• Excellent customer service skills required.
• Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.
• High School diploma, GED or Higher Education required.
• Complete the CPI training within 6 months of hire and maintain certification thereafter.
• BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.

Nice To Haves

• Minimum of 2 years operator experience preferred.
• One to two years of medical/healthcare business office experience preferred.

Responsibilities

• Answers incoming calls to the hospital switchboard promptly in a professional manner.
• Monitors and responds to hospital alarms systems according to procedures.
• Responds calmly to emergency situations, alarms, and codes.
• Announces codes according to policies and procedures.
• Transfers calls to appropriate destination.
• Performs overhead paging as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED