Telephone Operator

Orthopedic Doctor Near Me•Fort Myers, FL

3d•Onsite

About The Position

To triage and answer incoming phone lines, screen calls, and route them to the appropriate staff member or department. This position performs a variety of administrative support functions related to patient communication, referrals, and medical records, and will have unrestricted access to protected health information (PHI) pertaining to patients.

Requirements

High School diploma or GED required
Strong communication skills
Computer literate – Windows environment
Strong customer service skills
Bilingual (English / Spanish)

Nice To Haves

Responsible for promoting the Standards of Excellence for Orthopedic Specialists; demonstrate courteous and cooperative behavior toward patients, visitors, volunteers, peers and physicians.
Maintains a neat and orderly work environment; demonstrates the ability to organize and prioritize work during heavy workload situations to expedite patient care.
Maintain strictest confidentiality in accordance with HIPAA compliance.
Perform quality work within deadlines with or without direct supervision.
Work effectively as a team contributor on all assignments.
Work independently while understanding the need to communicate and coordinate work efforts with other employees and organizations.

Responsibilities

Triage and answer incoming calls, demonstrating proper telephone etiquette.
Screen calls to ensure they are transferred to the appropriate staff member.
Take messages for the Medical Assistant (MA) when unavailable and create a task for follow-up.
Create tasks for medication refill requests.
Fax orders, Plans of Care (POC), operative reports, and other documents as requested.
Process consult requests from hospitals to physicians.
Manage referrals: create patient charts, log referrals, assign to the appropriate scheduler, and log completion once processed.
Process CD burn requests: send required forms to the patient, and upon receipt, forward to the X-ray department.
Assist schedulers by verifying receipt of x-rays and mailing new patient paperwork.
Maintain patient satisfaction spreadsheet.
Update referral log.
Assist schedulers with scanning of patient medical records.