Night

UHS•Amarillo, TX

6d•Onsite

About The Position

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work. A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values. Visit us online at: https://www.nwths.com/careers Position: Telephone Operator Job Duties/Responsibilities: The Telephone Operator is responsible for providing courteous, efficient communication between the public, our patients and their families, the Staff and Physicians. The position serves as support to all areas under Business Office Systems with various duties as outlined in the job specific duties. This position supports an organizational culture for service excellence and practices the service excellence standards to all customer groups. Demonstrates ability to effectively assess and implement job responsibilities according to departmental policies and procedures.

Requirements

High School Diploma or equivalent
2-5 years job related experience recommended
Ability to read and write in English.
Ability to communicate with patients, families, staff, physicians, support agencies, vendors, and others.
Ability to remain calm under stress.
Ability to respond to pages, telephones, and other auditory stimulation.
Ability to evaluate and interpret information and make independent decisions.
Bending, lifting (10-20 lbs.), grasping, fine hand / eye coordination, pushing and pulling, prolonged standing or sitting.
Ability to understand and interpret financial data.
Ability to tolerate low noise levels for long periods.
Ability to function when exposed to hazardous chemicals and / or bio chemicals.
Ability to discriminate color.

Nice To Haves

Some college education in related field desirable.
Flexibility, self-motivation and high tolerance for stressful situations preferred.

Responsibilities

Providing courteous, efficient communication between the public, our patients and their families, the Staff and Physicians.
Serving as support to all areas under Business Office Systems with various duties as outlined in the job specific duties.
Supporting an organizational culture for service excellence and practices the service excellence standards to all customer groups.
Effectively assessing and implementing job responsibilities according to departmental policies and procedures.