Telephone Operator

Saint Luke's Health System•Kansas City, MO

About The Position

Saint Luke’s Hospital in Kansas City is seeking a Telephone Operator to answer inbound switchboard calls and direct callers to the appropriate department or individual. The role handles emergency events calmly and efficiently, following the established process for the facility where the event occurs. The position requires strong interpersonal and customer service skills, empathy for people in crisis, critical thinking, adaptability, and the ability to multitask, prioritize, manage interruptions, and work both autonomously and as part of a team.

Requirements

Two years of applicable experience.
Exceptional interpersonal skills and empathy for people in crisis.
Strong critical-thinking skills.
Ability to multitask, prioritize work, and manage interruptions.
Strong customer-service skills.
Willingness to work, adaptability, and eagerness to learn.
Ability to work autonomously and with a team.

Responsibilities

Answer inbound calls to the switchboard and route them to the appropriate department or individual.
Handle emergency events calmly and efficiently according to the established facility process.
Provide helpful information to internal and external callers.
Maintain detailed documentation in appropriate communication logs.
Dispatch Security requests promptly using two-way radios.
Monitor alerts and alarms.
Notify appropriate departments or individuals when required.
Assist with mentoring and training new employees.