Temporary Telephone Operator

The US Oncology Network•Vancouver, WA

4d•Onsite

About The Position

Compass Oncology is seeking a Telephone Operator to work out of Vancouver, WA. This role serves as the first point of contact for patients, supporting clinics by managing incoming calls. While prior experience in switchboard operations, receptionist duties, or administrative work is beneficial, the primary requirement is a commitment to patient care and exceptional customer service. This is an important role within the organization, and the successful candidate will contribute to providing the best possible care for patients.

Requirements

High school diploma or equivalent required.
Position is entry level and requires (0-3) years of related experience, preferably in a medical setting.
Manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment.
Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
It is necessary to view and type on computer screens for prolonged periods of time.

Nice To Haves

Prior experience with a switchboard, receptionist duties, or administrative work is a plus.

Responsibilities

Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides a pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Responsible for the in-house paging system.
Performs clerical duties as assigned to maintain workflow in the department.