Telephone Operator

UPMC•Altoona, PA

3d•Onsite

About The Position

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergencies. This is a full-time position with an evening shift and rotation. You must be able to work any shift on any day as needed. The schedule can be (4) 10-hour shifts, 12:30 PM - 11:00 PM, or (5) 8-hour shifts, 2:30 PM - 11:00 PM, with every other weekend required.

Requirements

High School Diploma or GED required.
1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Act 34

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
Provide a status report on any page in progress to the individual requesting the page.