Clinic Assistant/Operator

SIMEDHealth•Ocala, FL

18d•Onsite

About The Position

SIMEDHealth is seeking a full-time Telephone Operator in Ocala, Florida. The Telephone Operator is often the first point of contact for the practice and helps provide patients with a smooth, positive experience. The role answers and directs calls courteously and professionally, assists patients, confirms appointments, and performs office tasks. The position requires multitasking, handling multiple phone lines, and attention to detail.

Requirements

High school diploma or equivalent.
Strong computer skills, including proficiency in Microsoft Word and Outlook.
Experience using electronic medical records.
Commitment to providing outstanding customer service.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced, energetic environment.
Ability to multitask, handle multiple phone lines, and maintain attention to detail.
Ability to remain seated for long periods.

Responsibilities

Answer incoming calls and direct patient calls to the appropriate extension using a multi-line phone system.
Respond to general customer service inquiries, including questions about office directions and operating hours.
Verify patient information, update it as needed, and enter appropriate health care information electronically into patient charts.
Type detailed notes.
Schedule appointments, verify insurance, and use an electronic fax server.
Read and interpret hospital call schedules.
Review provider schedules daily and throughout the day to determine availability.
Handle hospital consults and transitional care calls.
Direct new patient calls to the new patient coordinator.
Retrieve voicemail messages throughout the day and return calls when necessary.
Observe patient and staff safety policies and procedures, including HIPAA.
Provide patients with basic information about SIMEDHealth providers and services.