Telephone Operator (full-time Nights)

Geisinger•Wilkes-Barre, PA

3d•Onsite

About The Position

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch. Serves as the primary point of access to the health system for all inbound calls. Screens callers to determine the appropriate person or department to be contacted. Places outgoing calls, as prescribed. Operates paging system to locate physicians and other hospital personnel. Prepares morning wake-up list and provides a telephone awakening service for physicians. Provides information, including patient room numbers and directions to hospital areas. Maintains location log of various personnel, physicians, technicians, etc. Maintains the accuracy of information housed in the internal on-line directory. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Requirements

High School Diploma or Equivalent (GED)
Minimum of 1 year-Related work experience
Clerical I
Communication
Computer Literacy
Teamwork

Responsibilities

Rotating weekends and Holidays
Serves as the primary point of access to the health system for all inbound calls.
Screens callers to determine the appropriate person or department to be contacted.
Places outgoing calls, as prescribed.
Operates paging system to locate physicians and other hospital personnel.
Prepares morning wake-up list and provides a telephone awakening service for physicians.
Provides information, including patient room numbers and directions to hospital areas.
Maintains location log of various personnel, physicians, technicians, etc.
Maintains the accuracy of information housed in the internal on-line directory.