Telephone Operator

TEKsystems•Roanoke, VA

1d•Onsite

About The Position

This position involves courteously and efficiently answering all incoming calls and connecting callers with the correct extension. The operator will take and relay messages in an accurate and timely manner, and respond to emergencies and urgent calls from patients, directing callers immediately to clinical staff as necessary. Key operator functions include triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions to the appropriate party. The role requires providing pleasant and helpful phone contact for callers, and is responsible for opening and closing the switchboard and managing the in-house paging system. Additionally, the operator will perform clerical duties as assigned to maintain workflow in the department.

Requirements

Customer service
scheduling
calls from customers

Responsibilities

Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Take and relays messages in an accurate and timely manner.
Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Responsible for the in-house paging system.
Performs clerical duties as assigned to maintain workflow in the department.