Telephone Operator

Tower Health • West Reading, PA

1d • Onsite

About The Position

Work Schedule: Part Time Night Shift Position. Hours are 11:00pm-7:30am with every other weekend and every other holiday required.
The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.
BENEFITS
Generous time off, tuition assistance, and comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
#READ

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• Relevant Experience
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Responsibilities

• Answering and directing all incoming outside and in house calls
• Provide approved patient information upon request
• Page physicians and services on-call upon request
• Keep on-call schedules updated in the hospital paging system
• Alert hospital staff to all medical emergencies called in following hospital procedures
• Direct patients and visitors to all areas in the hospital using the hospital link system
• Provide pager support services for hospital staff

Benefits

• Generous time off
• Tuition assistance
• Comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program
• Retirement Savings Program
• Life Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees