Telephone Operator

TEKsystems • Roanoke, VA

1d • $15 - $15 • Remote

About The Position

- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Take and relays messages in an accurate and timely manner.
- Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
- Provides pleasant and helpful phone contact for callers.
- Responsible for opening and closing the switchboard.
- Responsible for the in-house paging system.
- Performs clerical duties as assigned to maintain workflow in the department.

Requirements

• 1+ years of experience working in a call center/phone operating setting
• Experience answering incoming calls, connecting and transferring calls, setting up conferencing calls, etc.
• high school diploma or equivalent

Responsibilities

• answering incoming calls
• connecting callers with the correct extension
• take and relays messages
• responding to emergencies and urgent calls from patients
• triaging calls
• setting up conference calls
• instructing users on telephone procedures
• reporting telephone and equipment malfunctions
• opening and closing the switchboard
• responsible for the in-house paging system
• performing clerical duties

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED