Telephone Operator

The Broadmoor Hotel's Talent Acquisition Team • Colorado Springs, CO

7d • $17

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Telephone Department, you will use private branch exchange (PBX) to relay incoming, outgoing, and interoffice calls. You will ensure guest satisfaction through prompt and efficient service in a courteous and professional manner and assist with and provide guests with information.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Office suite (Word, Excel, Outlook, PowerPoint) and other computer database systems
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills and comfort working on the phones.
• Flexibility in schedule as this position will require evening shifts, weekend and holiday shifts.
• Reasonable accommodations will be made for individuals with disabilities

Responsibilities

• Utilizes Attendant Console to answer, screen and route internal and external calls
• Obtains complete and accurate information when handling all guest requests
• Work directly with Departments to assist with all requests and questions
• Utilizes, and monitors, a real-time text messaging software to communicate with guests and employees
• Utilizes a service optimization software to enter and monitor service requests
• Maintain knowledge of Broadmoor history, grounds, and retail outlets, inclusive of overall department’s knowledge
• Dispatches on-property shuttles
• Gives full assistance in emergency situations
• Monitors 911 Alert System
• Takes and relays service calls over the radio to various departments
• Redeems gift cards for various outlets on property
• Handles after hour calls for various departments
• Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Attends and participates in on-going training as required
• Maintains professional personal appearance
• Uphold and abide by all The Broadmoor policies and procedures
• Knows and practices accident prevention and safety procedures
• This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

Benefits

• Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
• As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees