Telephone Operator

UPMC•Cumberland, MD

1d•Onsite

About The Position

The Call Center at UPMC Western Maryland is looking for a full-time Telephone Operator! This position will work 9:00 am to 5:00 pm on Thursday and night shift from 10:30 pm to 6:30 am Friday through Monday. Tuesday and Wednesday off! Also includes working a Holiday rotation. Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Requirements

High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.