Telephone Operator (Full-Time)

UPMC•Washington, PA

2d•Onsite

About The Position

Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism—making a meaningful difference every day.

Requirements

High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Act 34 with renewal

Nice To Haves

Hospital setting experience preferred (knowledge of terminology)

Responsibilities

Train and mentor new telephone operators as needed.
Perform system data entry tasks upon request to support operational needs.
Manage calls for multiple answering service clients, following customized protocols for each.
Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
Initiate voice paging communications when required by hospital staff or procedures.
Provide accurate on-call physician information to authorized individuals.
Use standardized, required phrasing consistently when answering and handling calls.
Offer dialing assistance and instructions to patients upon request.
Handle multiple incoming lines simultaneously while maintaining excellent customer service.
Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages.