Telephone Operator (full-time Nights)
Geisinger•Wilkes-Barre, PA
•Onsite
About The Position
Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
Requirements
- High School Diploma or Equivalent (GED)
- Minimum of 1 year-Related work experience
- Clerical I
- Communication
- Computer Literacy
- Teamwork
Responsibilities
- Serves as the primary point of access to the health system for all inbound calls.
- Screens callers to determine the appropriate person or department to be contacted.
- Places outgoing calls, as prescribed.
- Operates paging system to locate physicians and other hospital personnel.
- Prepares morning wake-up list and provides a telephone awakening service for physicians.
- Provides information, including patient room numbers and directions to hospital areas.
- Maintains location log of various personnel, physicians, technicians, etc.
- Maintains the accuracy of information housed in the internal on-line directory.
- Rotating weekends and Holidays
Benefits
- healthcare benefits for full time and part time positions from day one
- vision
- dental
- domestic partners
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
