Telephone Operator and Referral Coordinator

Orthopedic Centers Of Colorado•Colorado Springs, CO

102d•Onsite

About The Position

The Switchboard Operator/Referral Coordinator answers incoming phone calls and directs the calls to the appropriate person or department. The individual must be capable of answering phones in a courteous and patient manner, as well as provide effective telephone switchboard and other departmental services. Operators work independently in a small office like a call center environment. This position is also responsible for delegating and assigning incoming referrals to our Providers.

Requirements

Excellent communication skills (written and verbal), grammar, and reasoning skills
Ability to handle confidential and sensitive information without breach
Related experience required
Provide excellent customer service and model effective communication skills when handling callers
Minimum High School Diploma, or equivalent
Must be at least 18 years or older

Responsibilities

Receive and route calls to correct departments/services
Must learn the internal intranet systems and VA phone protocols
Follows all safety rules and regulations
Route emergency calls appropriately based on the Standard Operation Procedure manual
Performs all job tasks listed in Statement of Work
Available to backfill hours if colleagues are sick, on vacation or out based on other emergencies
Ability to communicate and work cooperatively with other Switchboard operators, Switchboard supervisor, and Hospital staff
Additional Operator duties as assigned
Assign referrals to appropriate providers
Must update referral spreadsheet and keep track of providers in rotation for incoming referrals