Telephone Dispatch Operator - University Medical Center

LCMC Health•New Orleans, LA

1d•Onsite

About The Position

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. The Telephone Dispatch Operator processes incoming and outgoing communications courteously, while maintaining a positive and professional image. This role involves answering incoming and outgoing calls using proper customer service standards, monitoring and responding to all emergency alarms, utilizing overhead paging for hospital business, and operating all peripheral equipment. The operator will learn departmental policies and correct procedures as they pertain to alarms and codes in emergency situations, handle calls, staff, and patients/guests during an emergency, and process calls for service of hospital-issued pagers. They will maintain the safety of visitors and staff by following all Health and Safety policies, identifying equipment that requires repairs, and completing incident/accident reports.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
Must have effective communication skills.
Must be able to multi-task in a fast-paced environment.
Must be able to handle emergency calls in a professional and calm demeanor.
Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

Nice To Haves

6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

Responsibilities

Answers incoming and outgoing calls using the proper customer service standards.
Monitors, responds to all emergency alarms located and/or received in the department.
Utilizes overhead paging for hospital business and operates all peripheral equipment.
Processes incoming calls for hospital information basis different codes for emergencies.
Handles calls, staff and patients/guests during an emergency situation.
Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers.
Maintains beeper list and beep personnel according to type of pager.
Learns all of the different panels, alarms and what they are for.
Notifies the appropriate personnel when an alarm triggers.
Operates switch keys to make connections and relay calls on switchboard equipment.
Knows and follows all Health and Safety policies.
Identifies equipment that requires repairs and requests and follows up on repairs.
Completes incident/accident reports according to organizational policy and maintains accurate documentation.