Telephone Dispatch Operator (PRN) - University Medical Center
About The Position
This role involves managing incoming and outgoing communications, monitoring and responding to emergency alarms, and operating various communication equipment. The operator is responsible for maintaining a positive and professional image while adhering to departmental policies and procedures, especially during emergency situations. The position also includes processing requests for hospital-issued pagers and ensuring the safety of visitors and staff by following health and safety policies, identifying equipment needing repairs, and completing incident/accident reports. The role is part of University Medical Center, a world-class academic medical center within LCMC Health, serving as a major medical training center and safety net hospital in Louisiana. LCMC Health emphasizes a culture of authenticity, originality, equity, inclusion, and compassionate care, aiming to provide extraordinary healthcare to the community.
Requirements
- High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education
Responsibilities
- Process incoming and outgoing communications courteously, while maintaining a positive and professional image
- Answer incoming and outgoing calls using the proper customer service standards
- Monitor, respond to all emergency alarms located and/or received in the department
- Utilize overhead paging for hospital business and operate all peripheral equipment
- Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations
- Process incoming calls for hospital information basis different codes for emergencies
- Handle calls, staff and patients/guests during an emergency situation
- Process calls for service of hospital issued pagers, requests for new pagers and replacement pagers
- Maintain beeper list and beep personnel according to type of pager
- Learn all of the different panels, alarms and what they are for
- Notify the appropriate personnel when an alarm triggers
- Operate switch keys to make connections and relay calls on switchboard equipment
- Maintain safety of visitors and staff
- Knows and follows all Health and Safety policies
- Identifies equipment that requires repairs and requests and follows up on repairs
- Completes incident/accident reports according to organizational policy and maintains accurate documentation
Benefits
- Deliver healthcare with heart
- Give people a reason to smile
- Put a little love in your work
- Be honest and real, but with compassion
- Bring some lagniappe into everything you do
- Forget one-size-fits-all, think one-of-a-kind care
- See opportunities, not problems – it’s all about perspective
- Cheerlead ideas, differences, and each other
- Love what makes you, you - because we do
- You are welcome here
- LCMC Health is an equal opportunity employer
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
