Telephone Claims Adjuster

Allstate•Scottsdale, TX

8d•$50,000 - $104,100•Hybrid

About The Position

This role is responsible for investigating and handling automobile claims from initial report through resolution. You will evaluate coverage, determine liability, assess damages, and negotiate claims within your level of authority. You’ll work directly with customers to gather information, explain next steps, and provide a clear and supportive claims experience. This role also involves identifying potential subrogation or fraud and partnering with internal teams to achieve the best outcome. National General Insurance is hiring Material Damage Telephone Adjusters to join our team in Scottsdale, AZ. This role begins with in-office training before transitioning to a hybrid or work-from-home environment. In this role, you will investigate auto claims, determine coverage and liability, and guide customers through the claims process from start to finish. If you enjoy problem-solving, helping customers, and working in a fast-paced environment, this is a great opportunity to build your claims career with National General, an Allstate company.

Requirements

Analytical Thinking
Auto Insurance
Auto Insurance Claims
Automobile Accidents
Case Management
Claims Administration
Claims Resolution
Claims Review
Customer Centricity
Customer Service
Insurance Claims
Insurance Claims Investigations
Insurance Policies
Learning Agility
Oral Communications
Results-Oriented
Time Management
Written Communication
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Responsibilities

Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
Determines subrogation or fraud potential and how to handle.
Identifies customer needs and works to meet those needs using appropriate customer service skills.
Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.

Benefits

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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