Claims Adjuster

Buc-ee's, Ltd.•Pearland, TX

1d•Onsite

About The Position

The Claims Adjuster/Processor’s primary duty is to receive and process the day-to-day operations of claims department. This is an in-office position in Pearland, Texas. Joining our team puts you on a path where opportunity for advancement is available. Buc-ee's, Ltd. is an Equal Opportunity Employer. We aren’t just a job – we are your career destination and the first steps of your career journey start here. Whether your path is corporate or retail, or you’re not sure, step inside to see a culture that is both committed and inspiring. What we are looking for.. We are looking for passionate, dedicated and determined, customer focused people to join our team! Ever since our inception in 1982, we have been committed to providing a clean, friendly, and in stock experience for our customers. Regardless of where you may find us, if the store is big or small, near or far, the mission remains the same.

Requirements

Licensed by Texas Department of Insurance as Adjuster-All Lines or will be required to obtain the license within six months of employment
Minimum of 3 years of relevant claims experience
Proficient in Microsoft Office Product Suite

Responsibilities

Create new database entries from incident and claim reports received daily which includes but not limited to property damage, customer property damage, personal injury, environmental and criminal activity
Continuously manage and update existing incidents and claims in database
Receive and process non-employee related reports of incidents and claims
Interact with external customers (claimants, insurance companies, vendors, auto body shops, car rental companies, law enforcement, etc.)
Interact with internal staff (stores, maintenance, accounting, department heads, etc.)
Thoroughly investigate all claims
Utilize video surveillance software
Assess claims and apply preventive measures to minimize risk
Apprise management of escalated risk
Interview and record witness statements
Draft and prepare correspondence and reports
Approve and deny claims
Return phone calls and email
Preserve video of customer-related personal injury, carwash, property damage, and criminal activity
Monitor and approve work orders related to third-party damages
Collect reimbursement for third-party damages
Receive and process employee reward requests
Purge matter that's reached statute of limitations
Create and maintain forms
Offer feedback for placement and upkeep of camera system
Communicate and update stores regarding claims procedures
Act as Administrator of Mitratech/LawTrac
Perform other duties as required and/or assigned