Claims Adjuster

Buc-ee's•Pearland, TX

4d•Onsite

About The Position

The Claims Adjuster/Processor’s primary duty is to receive and process the day-to-day operations of claims department. This is an in-office position in Pearland, Texas. It is an essential function of this job for the employee to work in office/in the employee’s assigned work site. No remote work is available. Perform other duties as required and/or assigned. Employee must be able to perform essential functions of the job with or without reasonable accommodation.

Requirements

Licensed by Texas Department of Insurance as Adjuster-All Lines or will be required to obtain the license within six months of employment
Minimum of 3 years of relevant claims experience
Proficient in Microsoft Office Product Suite

Nice To Haves

Opportunity for advancement is available

Responsibilities

Create new database entries from incident and claim reports received daily which includes but not limited to property damage, customer property damage, personal injury, environmental and criminal activity
Continuously manage and update existing incidents and claims in database
Receive and process non-employee related reports of incidents and claims
Interact with external customers (claimants, insurance companies, vendors, auto body shops, car rental companies, law enforcement, etc.)
Interact with internal staff (stores, maintenance, accounting, department heads, etc.)
Thoroughly investigate all claims
Utilize video surveillance software
Assess claims and apply preventive measures to minimize risk
Apprise management of escalated risk
Interview and record witness statements
Draft and prepare correspondence and reports
Approve and deny claims
Return phone calls and email
Preserve video of customer-related personal injury, carwash, property damage, and criminal activity
Monitor and approve work orders related to third-party damages
Collect reimbursement for third-party damages
Receive and process employee reward requests
Purge matter that's reached statute of limitations
Create and maintain forms
Offer feedback for placement and upkeep of camera system
Communicate and update stores regarding claims procedures
Act as Administrator of Mitratech/LawTrac