Telematics Incident Management Consultant

Infosys • Costa Mesa, CA

6d

About The Position

In the assigned Job Role of Engineering Project Lead 1, this position leads engineering project delivery, coordinating timelines, resources, clients, technical teams, deliverables, budgets, and scope changes. The role supports proactive risk management, effective stakeholder communication, innovative problem-solving, and balancing project economics with strategic priorities.

The Infosys Engineering unit focuses on product-centric value delivery through innovative engineering solutions and a data-first approach to engineering and value-stream management. The team uses AI, machine learning, and predictive analytics to improve delivery processes, accelerate time to market, and provide stakeholders with insights that support productivity and sustainable growth.

A bachelor’s degree or foreign equivalent from an accredited institution is required. Three years of progressive experience in the specialty may be considered in lieu of each year of education. Relocation and/or travel to the work or project location may be required. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role now or in the future.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Experience with monitoring and observability tools: Dynatrace, ELK/Kibana, Grafana, or OpenSearch.
• Experience with ITSM and collaboration tools: JIRA, Confluence, or Status Page.
• Experience with incident and on-call handling using xMatters.
• Authorization to work in the United States for any employer without employer-based visa sponsorship.

Nice To Haves

• Experience operating in the connected cars or telematics domain.
• Proven expertise in creating root cause analyses (RCAs) and conducting post-incident reviews.

Responsibilities

• Develop project timelines and proactively identify and address resource discrepancies to support timely project completion.
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews.
• Guide the engineering team in following established engineering processes and ensure deliverables meet design, technical, and regulatory specifications.
• Monitor project deliverables across all phases to meet quality benchmarks and stakeholder expectations.
• Contribute to project budgets aligned with scope, strategy, and key deliverables.
• Identify scope changes and new client requests; support effort estimation, obtain necessary approvals, and secure client sign-offs.
• Manage risks proactively to support project delivery.
• Build collaborative relationships with stakeholders through effective communication.
• Anticipate challenges and deliver innovative solutions.
• Balance project economics with adherence to strategic priorities.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan, with contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level