Incident Management Investigator

Living Resources Corp•Town of Guilderland, NY

About The Position

Living Resources is a non-profit agency dedicated to empowering individuals with disabilities or other life-altering conditions to live with dignity, independence, and purpose. We work with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing support and services. To work for Living Resources is to make a difference in the lives of others. Living Resources employees provide individuals with disabilities and other life-altering conditions the support they need to thrive and lead active, full lives. For many employees, their work becomes an experience where they find fulfillment and develop both personally and professionally. Our Values Advocacy, Collaboration, Empowerment, Excellence, Inclusivity, Integrity, and Kindness are at the heart of everything we do. These values guide how we support those we serve, work together, and create a culture where everyone can thrive. The Incident Management Specialist is responsible for conducting investigations into significant incidents, including abuse and neglect, while ensuring accurate documentation and compliance with OPWDD and NYS Justice Center regulations. This role involves tracking internal reports, supporting incident mitigation efforts, participating in on-call duties, and collaborating on crisis response and problem-solving.

Requirements

High school Diploma or equivalent
Valid NYS Driver’s license
CPR, SCIP, and First Aid Certifications (Either currently have or to obtain during agency orientation)
A minimum of three years of experience in the field of intellectual/developmental disabilities
Proficient in Microsoft Word, Excel, and Outlook applications
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Attention to detail in composing, typing and proofing materials; establishing priorities; and meeting deadlines
Excellent written and verbal communication skills
Performs other related duties as assigned

Nice To Haves

OPWDD related experience from a program, quality assurance, or Incident Management setting

Responsibilities

Responsible for aligning and demonstrating the agency’s values while performing your job
Conducts Investigations pertaining to allegations of significant incidents, abuse and neglect as assigned
Assists with incident management tasks including documentation in IRMA and investigation related reports, letters and paperwork
Reviews, tracks, and follows-up on all internal incident reports and RIAs
Collaborates and partners with team members as it relates to routine information sharing, problem solving, and crisis intervention as needed
Maintains working knowledge of all OPWDD, NYS Justice Center, Federal and State Regulations
Ensures that all information entered in various tracking tools is accurate and thorough
Monitors for correspondence from OPWDD via email and IRMA to ensure responses are provided
Participates in Incident Mitigation initiatives as assigned
Participates in a rotating on-call schedule as assigned
Travels to various program sites to complete interviews and other tasks as needed.