Telehealth Coordinator

CFG HEALTH SYSTEM LLC • Philadelphia, PA

1d • Onsite

About The Position

The Telehealth Coordinator manages and supports the delivery of virtual healthcare services, ensuring efficient, high-quality care through telehealth platforms. This role serves as a liaison between patients, providers, and administrative teams, facilitating smooth telehealth operations, technology troubleshooting, and compliance with regulatory standards.

Requirements

• Bachelor’s degree in healthcare administration, Nursing, Health Information Management, or related field preferred.
• Experience in telehealth, healthcare operations, or clinical coordination preferred.
• Familiarity with telehealth platforms, EHR systems, and scheduling software.
• Strong knowledge of HIPAA, patient privacy regulations, and telehealth compliance requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to troubleshoot technical issues and guide patients/providers effectively.
• Strong organizational and time-management skills to coordinate multiple appointments.
• Customer-service oriented with the ability to support diverse patient populations.
• Attention to detail for accurate documentation, reporting, and compliance.
• Collaborative team player with strong interpersonal skills.
• Provides a positive and professional representation of CFG Health Systems, LLC.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participate in ongoing quality improvement activities.
• Completes required orientation as directed by the facility.
• Follows facility and OSHA safety rules and procedures while on assignment.
• Follows facility and CFG Health Systems Occurrence Protocol.
• Upholds HIPAA and PREA regulations.
• Punctual and dependable for assigned/confirmed shifts.
• Maintains security clearance for the assigned facility.

Responsibilities

• Coordinate and schedule telehealth appointments for patients and providers.
• Support patients and providers in accessing and using telehealth platforms, including troubleshooting technical issues.
• Ensure telehealth sessions are conducted in compliance with HIPAA, privacy regulations, and organizational policies.
• Maintain accurate records of telehealth visits, including documentation, billing, and reporting.
• Collaborate with clinical and administrative teams to streamline telehealth workflows and optimize patient experience.
• Train staff and providers on telehealth best practices, platform updates, and operational procedures.
• Monitor telehealth metrics, including utilization, patient satisfaction, and technical performance, and report findings to leadership.
• Assist in implementing telehealth policies, procedures, and quality improvement initiatives.
• Stay up-to-date with telehealth technology, regulatory requirements, and industry trends.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level