Telehealth Coordinator I

CorVel Corporation•Glen Allen, VA

5d•$13 - $20•Remote

About The Position

The Telehealth Coordinator is responsible for responding to client, patient, and provider inquiries through email, fax, telephone, and written correspondence while following contractual and state guidelines and client instructions. The role gathers information from providers, injured workers, employers, and other sources, then enters and verifies information in the system to support timely order submission and appointment scheduling. This is a non-clinical position, with X-ray appointment coordination as a primary task. This is a remote position requiring residency in Arizona or Virginia. The schedule is Monday through Friday, 9:30 AM–5:30 PM EST. Remote employees need a quiet, designated workspace that meets privacy and HIPAA standards, plus wired broadband internet with a minimum bandwidth of 80 Mbps. Voluntary and mandatory overtime opportunities are available, and holidays are required on a rotating schedule.

Requirements

High school diploma or GED.
Ability to manage several concurrent tasks in a high-volume, fast-paced, team-oriented environment.
Excellent written and verbal communication skills.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office, Outlook, and Excel.
Strong attention to detail and commitment to accuracy.
Residency in Arizona or Virginia.
Quiet, designated remote work environment that adheres to privacy and HIPAA standards.
Wired broadband internet access with a minimum bandwidth of 80 Mbps.

Nice To Haves

Two years of experience in an office environment.
One year of similar, relevant experience.
Bilingual language skills.

Responsibilities

Review medical notes, treatment referrals, work status notes, and related materials to ensure all necessary referral orders were received.
Coordinate and schedule X-ray appointments.
Enter and verify system details to ensure appropriate and timely order submission.
Provide quality telephonic and email customer service, including inbound and outbound messages.
Receive and respond to daily emails and correspondence.
Identify, analyze, and solve problems outside standard processes.
Participate in ongoing internal training to maintain updated knowledge of industry and product changes.
Perform additional duties as assigned.