LPN - TELEHEALTH COORDINATOR

The GEO Group•Big Spring, TX

About The Position

The Licensed Practical Nurse - Telehealth Coordinator supports facility patient care through telehealth, helping patients connect with community specialty providers while reducing the need for custody-staff transportation. The coordinator identifies services suitable for telehealth with specialty providers and schedules appointments. The role coordinates telehealth appointments with the designated patient scheduler, prepares the clinical setting and medical and telecommunications equipment, assists patients with required forms and histories, and participates in encounters as a liaison to providers. Duties also include sharing requested records and relevant medical information, obtaining consent when appropriate, preparing monthly appointment statistics, and assessing telehealth systems and potential improvements. The coordinator does not chart the encounter contents in the electronic medical record; the community provider supplies a summary for the record. When telehealth appointments are not scheduled, the coordinator may assist with floor nursing operations and pill calls. Additional intake responsibilities include coordinating laboratory and diagnostic services, tracking results and follow-up, reviewing pending orders, and maintaining complete intake documentation and confidential medical records. Other duties may be assigned.

Requirements

Graduate of an accredited school of nursing.
Current, unrestricted LPN license in the state where the facility is located.
Maintain a current copy of the license on file at the facility.
Competence in crisis intervention, medical emergencies, physical assessment, medical nursing care, and psychiatric nursing care.
Ability to work without direct, immediate supervision in performing nursing diagnosis and provide appropriate follow-through treatment.
Ability to use computers and the department's software for telehealth encounters and electronic medical records.

Nice To Haves

Two years of direct work experience as a Licensed Practical Nurse.
General knowledge of telemedicine equipment and processes.

Responsibilities

Collaborate with the designated patient scheduler to arrange medical telehealth appointments for daily call-out lists.
Prepare the clinical environment and medical and telecommunications equipment for remote examination and treatment.
Assist patients with standardized forms and medical histories required by community specialty providers.
Observe and participate in telehealth encounters and communicate vital signs, patient education, and other requested information to community specialty providers.
Provide records before appointments and share pertinent medical data or summaries from the electronic medical record during encounters, as requested.
Obtain consent for treatments or medications when appropriate; the community specialty provider supplies the encounter summary for the electronic record.
Prepare monthly telehealth appointment statistics and provide them to the facility Health Services Administrator.
Assist with floor nursing operations and pill calls when no telehealth appointments are scheduled, as needed.
Assess telehealth capabilities, systems, and potential enhancements.
Coordinate intake laboratory duties, including specimen collection support, requisitions, lab tracking, follow-up, and escalation of abnormal or critical results to appropriate clinical staff.
Coordinate intake diagnostic services and continuity of care, including EKGs, imaging, and other ordered studies; obtain and route results for provider review and ensure documentation in the health record.
Review intake records for pending laboratory or diagnostic orders and communicate outstanding results, referrals, or follow-up needs to appropriate clinical staff.
Verify required intake forms, screenings, consents, medication history, allergies, vital signs, provider orders, and follow-up documentation are completed and entered, scanned, or filed as required.
Track incomplete intake documentation, communicate deficiencies, assist with record reconciliation, and maintain confidentiality of protected health information and medical records.
Perform other duties as assigned.