Telehealth Coordinator I

CorVel Career Site•Glen Allen, VA

3d•Remote

About The Position

The Telehealth Coordinator I is a non-clinical role that responds to client, patient, and provider inquiries by email, fax, phone, and written correspondence. The coordinator gathers information from providers, injured workers, employers, and other relevant sources, enters and verifies information in the system, and coordinates appointments for treatment while following contractual and state guidelines and client instructions. This is a remote position requiring residency in Arizona or Virginia. The schedule is Monday through Friday, 9:30 AM to 5:30 PM EST. The role offers voluntary and mandatory overtime, and holidays are required on a rotating schedule. The remote work environment must be quiet and designated, meet privacy and HIPAA standards, and have wired broadband internet access with a minimum bandwidth of 80 Mbps.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Ability to handle several concurrent tasks in a high-volume, fast-paced, team-oriented environment.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office, Outlook, and Excel.
Strong attention to detail and a high commitment to accuracy.
Wired broadband internet access with a minimum bandwidth of 80 Mbps.
Residency in Arizona or Virginia.
Ability to work a Monday-through-Friday schedule from 9:30 AM to 5:30 PM EST and work rotating holidays.
Ability to work voluntary and mandatory overtime.

Nice To Haves

Two years of experience in an office environment preferred.
One year of similar, relevant experience preferred.
Bilingual language skills preferred.

Responsibilities

Review medical notes, treatment referrals, work status notes, and related documents to confirm all necessary referral orders have been received.
Coordinate and schedule X-ray appointments.
Enter and verify system details to support accurate and timely order submission.
Provide quality customer service by phone and email, including handling inbound and outbound messages.
Receive and respond to daily emails and correspondence.
Identify, analyze, and resolve problems outside standard processes.
Participate in ongoing internal training to maintain updated knowledge of industry and product changes.
Perform additional duties as assigned.