Telehealth Coordinator Lead

CorVel Corporation • Glen Allen, VA

5d • $19 - $31 • Remote

About The Position

The Telehealth Coordinator Lead addresses client, patient, and provider inquiries through email, fax, telephone, and written correspondence, ensuring adherence to contractual and state guidelines and client instructions. The role also provides daily guidance to an assigned team.

This is a remote position with a Monday–Friday schedule and an available shift of 1:00 PM–9:30 PM EST.

Requirements

• High school diploma or GED.
• Ability to manage several concurrent tasks in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Computer proficiency and technical aptitude, including ability to use Microsoft Office, Outlook, and Excel.
• Strong attention to detail and a high commitment to accuracy.

Nice To Haves

• Three years of experience in medical data entry and processing.

Responsibilities

• Review medical notes, treatment referrals, work status notes, and related materials to ensure all necessary referral orders were received.
• Enter and verify system details to support appropriate and timely order submission.
• Provide quality customer service by telephone and email, including inbound and outbound communications.
• Identify, analyze, and solve problems outside standard processes.
• Research escalated call concerns.
• Assist in leading and/or managing the team.
• Serve as a resource for the assigned team’s day-to-day questions and provide backup to management when unavailable.
• Monitor work queue status for processed visits and recommend action plans to improve management as needed.
• Assist with training new and existing agents as assigned.
• Provide feedback for performance evaluations and performance management as requested.
• Recommend process changes to improve workflow efficiency.
• Maintain urgency and provide timely feedback to agents.
• Participate in ongoing internal training and learning to maintain updated knowledge of industry and product changes.
• Perform additional duties as assigned.

Benefits

• Medical (HDHP) with pharmacy
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Health Savings Account
• Flexible Spending Account options
• Life insurance
• Accident insurance
• Critical illness insurance
• Pre-paid legal insurance
• Parking and transit Flexible Spending Accounts
• 401(k)
• Roth 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED