Telecommunicator II (Dispatcher 9-1-1)

City of Grants Pass • Grants Pass, OR

1d • Onsite

About The Position

Are you amazing? Are you energized helping people and being a strong team member? If this is YOU, then join our 9-1-1 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service. Telecommunicators/9-1-1 Dispatchers are skilled at multi-tasking, typing a minimum of 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times. Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching police, fire and/or EMS personnel to calls for service.

Requirements

• A High School Diploma or GED
• one year of customer service experience, including the use of computers
• Law Enforcement Data System Certificate within 60 days of appointment
• First Aid/CPR Certificate within one year of appointment
• Basic Telecommunications Certificate within one year of appointment
• Emergency Medical Dispatch Certificate within one year of appointment
• Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills
• ability to work nights, weekends, rotating shifts and holidays
• ability to multi-task during intense situations and high volume workloads
• strong keyboarding skills
• outstanding interpersonal and judgment skills
• ability to speak clearly while working under pressure

Nice To Haves

• public safety experience is preferred
• Associates Degree
• Bachelor Degree
• Second Language
• DPSST Intermediate Certificate
• DPSST Advanced Certificate

Responsibilities

• answering emergency 9-1-1 and non-emergency telephone calls
• directing appropriate and timely resources
• prioritizing calls
• tracking unit status
• dispatching police, fire and/or EMS personnel to calls for service

Benefits

• full-family medical for about $193 per month in premiums
• PERS retirement with the City contributing the employer and employee portion of contributions
• health reimbursement account
• life insurance
• long term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED