9-1-1 Telecommunicator

City of Fayetteville•Nc 28301, NC

1d•Onsite

About The Position

The City of Fayetteville is currently recruiting for Telecommunicators to perform a variety of duties involved in the receipt of incoming calls for police, emergency medical and fire services and other emergency and non-emergency assistance; and dispatch of police and fire services. Applicants must attach a signed and notarized copy of the Authorization and Release to Obtain Information form to this application. To download the Authorization to Release Information form, click here. This position is subject to pre-employment polygraph and/or CVSA testing. Must be a U.S. Citizen. From the time of closing, the selection process is anticipated to last approximately 8 weeks. The process will consist of a computerized skills test and a panel interview with the selected candidate being subject to a pre-employment drug screen, psychological evaluation, physical exam, a background investigation, driving history check and polygraph and/or CVSA to be conducted by the Police Department.

Requirements

Equivalent to completion of the twelfth grade supplemented by specialized training in public safety communications.
IAED Emergency Telecommunicator Certification (ETC) or APCO Basic Telecommunicator
IAED Certifications [Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD)]
DCI Certification
CPR Certification
Fayetteville Call Taking certification within 6 months from date of hire.
Must be a U.S. Citizen

Nice To Haves

Fayetteville Fire and Police Dispatch certifications must be obtained as training becomes available.

Responsibilities

Receive and process Emergency 911 and non-emergency calls requesting police, emergency medical or fire service including hearing impaired calls (TTY) and text messages.
Provide lifesaving instructions through the application of pre-arrival and post-dispatch instructions.
Determine true nature and location of emergency; prioritize and dispatch Police, Fire and public service units as necessary in accordance with established policies and procedures; monitor resources for response and safety.
Dispatch public safety resources to emergency and non-emergency calls for service by voice or by digital means; use advanced computer systems to manage public safety resources and help minimize response times to emergencies.
Operate a variety of communications and telecommunications equipment including wide band radio, telephone and computer consoles and systems, and other recording devices.
Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other medical, fire and law enforcement agencies.
Complete a minimum of 48 hours of Continuing Dispatch Education (CDE) every two years.
Maintain a log of CDE hours on the IAED Recertification website in order to be eligible to obtain recertification.
Perform inquiries and relays accurate and timely information utilizing public safety databases such as National Crime Information Center (NCIC), Division of Criminal Information, Statewide Warrant System (NCAWARE), and Law Enforcement Records Management Systems.
Receive, process, and transmit information by verbal communication, teletype or computer to federal, state and local government agencies.