Fire Telecommunicator II

City of Stockton•Stockton, CA

10h•Onsite

About The Position

The City of Stockton Fire Department is seeking to establish an eligible list to fill vacancies for the Fire Telecommunicator II position. The Stockton Regional Fire and Emergency Medical Dispatch Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, the South San Joaquin County Fire Authority, and the Lathrop-Manteca Fire District, serving a population exceeding 600,000 people. The Center is an accredited Center of Excellence by the International Academy of Emergency Medical Dispatch. This is not an entry-level position and requires public safety dispatch experience, appropriate certificates, and a typing certificate. Under general supervision, incumbents receive telephone calls for emergency and non-emergency fire, medical, and related services, dispatch fire department resources, private ambulance units, and personnel. The Fire Telecommunicator II is the experienced class, competent in varied communication and dispatching duties. They assist the Telecommunications Supervisor with management projects, serve as the primary trainer for new employees, and may act as the Telecommunications Supervisor on a relief basis.

Requirements

Possession of a high school diploma or GED.
Two years of recent (within the last five years) experience in fire or public safety dispatching.
Must successfully complete a background investigation and a California Department of Justice fingerprint clearance.
Must possess a valid (two years old or less) typing certificate for at least 35 net words per minute from a recognized organization.
Must possess and maintain a valid CPR card (American Heart Association BLS-C or equivalent).
Must obtain and maintain a valid International Academies of Emergency Dispatch (IAED) EMD certification within six (6) months of appointment.
Must obtain and maintain a valid Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months of appointment.
Continuous accreditation is required as a condition of continued employment with the City of Stockton.
Basic terminology used in fire and related emergency radio and telephone communications.
Basic medical terminology.
Operation of communications equipment, including telephone, radio, computer and related systems.
Basic record keeping principles and practices.
The geography and major arteries within the cities of San Joaquin County.
Memorizing codes, names, locations and other detailed information.
Assessing and prioritizing emergency situations.
Attending to multiple activities and sources of input simultaneously.
Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand.
Remaining calm and making rapid and sound independent judgments in stressful emergency situations.
Communicating tactfully and effectively with public, public safety personnel and others.
Operating complex radio and telephone systems.
Operating computer keyboards and related equipment and typing at a speed of 35 net words per minute.
Following oral and written instructions.
Reading and interpreting geographic information.
Performing routine clerical and record keeping duties.
Active listening on the telephone and radio with accurate comprehension.
Multi-tasking competing priorities.
Learn City and Fire Department dispatching codes, policies, and procedures.
Effectively work under emergency conditions.
Make quick and appropriate determinations.
Maintain accurate records.
Handle simultaneous calls.
Remain courteous and calm while interacting with the public.

Nice To Haves

Assists the Telecommunications Supervisor with management-related projects as assigned.
Performs as the primary trainer for new employees.
May act as the Telecommunications Supervisor on a relief basis.

Responsibilities

Receives and evaluates incoming calls from the public as well as public agencies for routine and emergency medical and fire incidents.
Enters information received in the Computer Aided Dispatch (CAD) system, logs incident information and completed required forms.
Dispatches fire suppression apparatus and personnel to fire and medical emergencies; maintains radio communications and assists with further dispatches or supplies requested information.
Operates multi-channel radio systems, monitors multiple radio channels simultaneously.
Assists callers in methods of handling medical emergencies prior to the arrival of dispatched emergency personnel using established Emergency Medical Dispatch (EMD) protocols.
Receives incoming calls for public works and utilities after normal business hours and on weekends; notifies appropriate public works and utilities personnel of calls for service.
Prepares and/or types reports and records.
Assists with related projects as assigned.