9-1-1 Emergency Dispatcher

The City of Red Deer • Red Deer, AB

2h • CA$44 - CA$55 • Onsite

About The Position

Working in a team environment, the incumbent is responsible for receiving, evaluating, coordinating and dispatching various requests for assistance or response of local and/or regional emergency services and other related agencies. This position demands the use and operation of a variety of communications and computer equipment. Additionally, the incumbent provides required data entry and generates required reports.

Requirements

• Demonstrated effective ability to communicate verbally under emergency situations whether communicating over a telephone, radio system or face to face.
• Ability to act calmly and with accuracy in decision making and recording of information in an emergency.
• Ability to deal effectively with conflict situations, deal with and work under high stress.
• Ability to prioritize, assign and organize emergency resources as appropriate under stressful circumstances.
• Must have a grade 12 education (or equivalent)
• Excellent ability to speak, read and write clear and concise English.
• Ability to understand and follow moderately complex oral and written instructions.
• Ability to effectively and rapidly communicate in writing using electronic mediums.
• Demonstrated respect for and discretion with private information accessed through the job.
• Must possess current certification as an Emergency Fire Dispatcher.
• Previous experience/use of: telephone switchboard systems, computer systems with various software, two way radio systems and equipment, and filing/records management systems.
• Typing skills must be at minimum 40 words per minute corrected for errors.
• Possess a minimum 20/20 vision, with corrective lenses if required, and have no degree of colour blindness
• Demonstrate adequate hearing in the normal setting - with corrective devices if required (must successfully complete a hearing in noise test).
• Must have the ability to establish and maintain effective working relationships with other employees and the general public and the ability to work effectively as a team member.
• Must pass a criminal record check.
• Must successfully complete an emergency communications skills evaluation (critical aptitude assessment)
• Must possess a valid Alberta Driver’s license and have reliable transportation.

Nice To Haves

• Certifications in Emergency Medical Responder (or higher), rescue, HAZMAT, fire and other related areas of emergency services work.
• A thorough working knowledge of the names and locations of the streets and principal buildings within the city of Red Deer.
• A general working knowledge of Central Alberta communities – their locations and the rural addressing system.
• Versed in the use of electronic mapping systems and conventional maps for both urban and rural settings.
• General knowledge of the operations of Emergency Services (Police, Fire, EMS)

Responsibilities

• Answer and assess 9-1-1 and non-emergency calls; determine appropriate response and coordinate dispatch
• Transfer and coordinate calls between internal teams and external emergency agencies as required
• Maintain clear, accurate, and timely communication with responders and partner agencies
• Operate and troubleshoot communication systems (CAD, radio, telephone, and records systems)
• Accurately enter, manage, and review incident data and records
• Track and communicate the status of emergency resources (personnel, equipment)
• Support incident coordination within an Incident Command System (ICS)
• Notify and activate appropriate personnel and resources during emergencies
• Perform administrative and clerical duties, including reporting and documentation
• Ensure confidentiality of all sensitive information
• Comply with organizational policies, procedures, and health & safety requirements
• Participate in required training and contribute to a collaborative team environment
• Work independently while adapting to changing and high-pressure situations

Benefits

• The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.
• Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.
• At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success
• $44.00 to $55.29 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED