911 Emergency Dispatcher

Cy-Fair Fire Department•Houston, TX

2d•Onsite

About The Position

The Cy-Fair Fire Department is seeking highly motivated and professional individuals to serve as 911 Emergency Dispatchers within the Communications Division. This position plays a critical role in supporting emergency operations by receiving, prioritizing, and dispatching emergency and non-emergency calls for service while providing exceptional customer service to the public and operational support to fire and EMS personnel. Reporting to the Dispatch Supervisor, the 911 Emergency Dispatcher is responsible for coordinating emergency communications, monitoring radio traffic, maintaining situational awareness of active incidents, and ensuring timely and accurate deployment of emergency resources.

Requirements

Minimum 18 years of age.
High school diploma or equivalent.
Valid Texas Driver’s License with an acceptable driving record.
Current American Heart Association CPR Certification or ability to obtain within thirty (30) days of hire.
Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications through the International Academies of Emergency Dispatch (IAED), or ability to obtain during the probationary period.
Completion of NIMS ICS-100, 200, 700, and 800, or ability to obtain during the probationary period.
Cy-Fair FD has the right to consider any combination of education and experience in determining an individual’s qualification for this position.
Medical physical, and drug testing
Background Screening includes criminal record search, employment verification, sanction screening (NHDB), sex offender registry search
Sleeping will NOT be permitted while on duty as a dispatcher.

Nice To Haves

At least one (1) year of public safety experience.
Excellent verbal communication and active listening skills.
Ability to remain calm and make sound decisions during high-stress situations.
Strong customer service and conflict-resolution abilities.
Proficiency in computer systems, data entry, and dispatch software applications.
Ability to manage multiple time-sensitive tasks simultaneously.
Strong attention to detail and accuracy.
Ability to quickly gather, analyze, and relay critical information.
Knowledge of local geography, streets, landmarks, and response districts.
Strong teamwork and interpersonal communication skills.
Ability to maintain confidentiality and exercise professional judgment.
Demonstrated dependability, adaptability, and commitment to public service.

Responsibilities

Receive, prioritize, and process emergency and non-emergency calls for service.
Dispatch fire, EMS, and related emergency resources using Computer-Aided Dispatch (CAD) systems.
Operate multi-frequency radio communications systems and maintain continuous monitoring of emergency radio traffic.
Coordinate communications between field personnel, incident commanders, hospitals, public safety agencies, utilities, and other partner organizations.
Monitor unit status and resource availability to ensure efficient emergency response coverage.
Maintain accurate and complete records of dispatch activities, incident information, and unit assignments.
Provide calm, professional, and compassionate assistance to callers during emergency situations.
Monitor tactical channels and process requests from on-scene personnel and command staff.
Maintain communications center equipment, supplies, and operational readiness.
Complete required Greater Harris County 911 training and maintain all required certifications.
Assist in preparing reports, documentation, and administrative records as required.
Maintain a secure, professional, and efficient communications center environment.
Support departmental goals through teamwork, professionalism, and continuous improvement initiatives.
Perform other duties as assigned.
Perform daily duties to maintain Communications center, such as but not limited to: Empty trash, Vacuum, Dust, Clean workstations, Clean break room and kitchen.
Be responsible for maintaining a professional work environment in the Communications Center. This includes restriction of unnecessary personnel from the Communications Center.
Maintain Communications equipment and supplies
Assist in preparing records and reports
Maintain excellent working relationships with employees, volunteers, outside agencies.
Complete mandated Greater Harris County 911 training
Maintain certifications and training as required by Department and IAED.
Other duties as assigned

Benefits

12-hour shift assignments, including days, nights, weekends, holidays, and emergency staffing situations.
Annual Leave: 80 Hours Vacation /80 Hours Sick / 80 Hours Holiday
Accrual increases every 2 or 3 years, depending on length of service
Retirement: TCDRS 7% employee contribution, 14% employer contribution
457B Voluntary retirement account, Department contribution matches up to 3%
Medical Currently through Blue Cross Blue Shield PPO HSA $5,000: The Department covers 100% of the employee premium and 90% of the family. The department makes a quarterly contribution towards the HSA account.
Dental and Vision Currently through Guardian The Department covers 90% of the employee premium and 70% for family.
Short- and Long-Term Disability Currently through Guardian The Department pays 100% of the premium.
Life Insurance- $50,000 policy The Department pays 100% of the premium.
Supplemental Insurance: The Department partners with Aflac for supplemental insurance. This is available for purchase by the employee. Additional Life insurance is available for purchase by the employee.