Telecommunicator and Records Technician

Eastern New Mexico University•Main Campus - Portales, NM

1d•Onsite

About The Position

Under the direct supervision of the Public Safety Support Specialist and the general oversight of the Chief of Police / Director of Public Safety, this position serves as a telecommunicator and records technician for the ENMU Department of Public Safety. This role combines responsibilities typically divided between records and dispatch divisions. The technician will collect, organize, maintain, store, and distribute physical and digital records, ensuring accuracy, security, and accessibility. The position requires certified use of telecommunications systems over FCC licensed channels during regular business hours and special events. It also involves administrative duties related to emergency notifications and communication during critical incidents, with access to surveillance and access control technologies. The role requires significant public interaction in various situations and a minimum of forty hours per week, with potential overtime for weekends, holidays, special events, and call-outs.

Requirements

Must have one (1) year of experience related to data entry, records management, and/or telecommunications (dispatcher)
Must successfully complete an in-depth pre-employment screening and background investigation
Must be absent of adverse and/or substantiated disciplinary action by the New Mexico Law Enforcement Academy Board
Must be able to successfully complete the State of New Mexico Telecommunicator Academy within one year of employment
Must hold and maintain a valid and current New Mexico driver’s license or must be able to obtain a New Mexico driver’s license within 30 days of employment
Must be able to pass rigid drug screening requirements
Must be a citizen or legal resident of the United States
Must be at least 18 years of age
Must hold a high school diploma or high school equivalency credential from an accredited institution
Must not have been convicted of or pled guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state law or local ordinance relating to aggravated assault, theft, or any law involving moral turpitude
Must not have been released or discharged from any of the armed forces of the United States under dishonorable conditions
Must be free of any physical, emotional, or mental condition that might adversely affect his or her performance
Must be of good moral character

Nice To Haves

Currently possesses a valid and current New Mexico Telecommunicator Certification
Currently possesses or is working toward an associate’s degree or greater in higher education
Bilingual abilities in both Spanish/English
Currently reside within Roosevelt County, New Mexico

Responsibilities

Serves as a direct report to the Public Safety Support Specialist
Operation and maintenance of telephones, radios, computers, and communications equipment associated with public safety communications
Operation of several records management systems through multi-faceted and systematic processes
Provides digital fingerprinting services.
Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures
Work special events on an as-needed basis. Special events include, but are not limited to, athletic events, commencement, and student activities
Classified as a Campus Security Authority (CSA) with mandatory reporting requirements as outlined in the Clery Act
Maintain active, working knowledge of departmental rules, policies, procedures, and developments in the law that apply to the position
Keep the Public Safety Support Specialist promptly briefed on policy matters, potential liability issues, and issues that could both negatively or positively impact the department or educational institution
Adhere to all lawful directives received from the Public Safety Support Specialist or Chief of Police
Analyze complex public safety problems and situations and adopt quick, effective, and reasonable courses of action
Assure visitors are greeted and directed, and when appropriate, resolve routine problems and answer inquiries concerning activities and operation of the department
Monitor the acceptance, screening, and routing of telephone calls, and maintain a log of records of calls as required
Handle the public courteously and professionally to establish and maintain satisfactory public relations
Ensure proper handling and storage of confidential and/or sensitive records.
Regular and predictable attendance is required
Perform any other duties as assigned by the Public Safety Support Specialist or Chief of Police
Regular and predictable attendance is required
Perform other duties as assigned