Telecommunications Technician I, II, or III

Nebraska Public Power District•Norfolk, NE

1d•$33 - $52•Onsite

About The Position

Nebraska Public Power District is hiring a Telecommunications Technician at Level I, II, or III at its Norfolk Operations Center in Norfolk, Nebraska. This is a multi-level technical role supporting the installation, operation, maintenance, troubleshooting, testing, and repair of NPPD telecommunications systems. The level reflects the technician’s demonstrated skills and mastery of required disciplines. Level I is entry-level; Level II is journey-level and includes detailed expertise in at least three telecommunications disciplines; Level III is the highest technician level, with expert-level mastery in two disciplines and a technical advisory and management liaison role across several disciplines. Technicians complete work assignments, support internal and external customers, use SAP reporting and authorization processes, and perform telecommunications reporting and tracking. They respond to service requests, identify and resolve problems, and work to customer satisfaction. Level II technicians also perform detailed operations and maintenance in three of seven disciplines—Carrier, Radio, Telephone, Data, SCADA, Network Lines, and Network Channels—and provide technical support and guidance to other technicians and engineering groups. Level III technicians additionally collaborate with management on technical and strategic telecommunications matters and advise customers and department management on technical issues. The position requires travel of up to 25%, typically within Nebraska, with no or minimal overnight stays. Technicians must be able to travel, be on call, and be available for work on short notice as needed. Nebraska Public Power District offers a competitive salary, an annual incentive program may supplement compensation, and an employee benefits package that includes medical and dental insurance, a 401(k) retirement plan, paid holidays, paid vacation, paid medical leave, and training opportunities.

Requirements

Associate degree in electronics or equivalent military education or experience.
For Level I, demonstrate understanding of basic electrical/electronic theory, ability to read and understand schematics, ability to use telecommunications test equipment effectively, and ability to troubleshoot electronic circuits.
For Level II, pass the oral, written, and practical skills testing for Level I of NPPD’s Telecommunications Technician Progression Program.
For Level III, complete and pass Technician Levels I and II of NPPD’s Telecommunication Progression Program and demonstrate advanced skills outlined in Level III requirements.
Be able to travel, be on call, and be available for work on short notice as needed.

Nice To Haves

Previous telecommunications equipment operations and maintenance experience is desired for Level I but is not required.

Responsibilities

Complete work assignments and work with internal and external customers to meet their requirements.
Use SAP reporting and authorization processes and complete general telecommunications reporting and tracking.
Install, troubleshoot, repair, test, operate, and maintain telecommunications systems and equipment.
Apply technical training and skills to perform tasks and resolve telecommunications system issues.
Respond to customer service requests in a timely manner and resolve problems to the customer’s satisfaction.
Travel, be on call, and be available for work on short notice as needed.
At Level II, perform detailed operation and maintenance work in three telecommunications disciplines: Carrier, Radio, Telephone, Data, SCADA, Network Lines, and Network Channels.
At Level II, assist Level I personnel, provide technical support to Telecommunications and TSE engineering groups, and perform preventive maintenance plans in qualified disciplines.
At Level II, serve as a technical resource to other technicians and advise them on SAP processes and telecommunications reporting and tracking.
At Level II, identify problems, determine root causes, apply corrective action, and counsel customers on technical issues.
At Level III, perform the duties of Levels I and II and collaborate with management on technical and strategic telecommunications issues.
At Level III, advise customers and telecommunications department management on technical issues.
Perform other duties as assigned.