Telecommunications Technician

E&M Technologies, Inc.•Colorado Springs, CO

just now•Onsite

About The Position

E&M Technologies, Inc. is seeking a Telecommunications Technician in Colorado Springs, CO to support the North American Aerospace Defense Command (NORAD). NORAD is a bi-national organization responsible for aerospace warning, aerospace control, and maritime warning for North America. The role involves detecting, validating, and warning of attacks against North America. The technician will be part of a team dedicated to supporting the mission and fostering professional growth in an inclusive environment.

Requirements

Must have 1, or more, years of full-time work (general) experience
Must have 6 months, or more, of directly related experience
Must have a current DoD IAT Level II Certification (e.g. CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
Must be a U.S. Citizen.
Must have and be capable of maintaining a U.S. Department of Defense (DOD) security clearance at the required level.

Nice To Haves

Digital Switching Systems - 2A Certification.
Knowledge of Telecommunications Secure Voice Switched Network switch management/maintenance.
Secure Voice Responsible Officer and Telecommunications Control Officer experience.
Experience with Cryptographic/Communications Security (COMSEC) and COMSEC Responsible Officer requirements.
Operations planning and management in a real-time support environment.
Ability to prepare, objectively review, and deliver technical presentations.
Experience with technical knowledge capturing, training, and certification of personnel.
Have demonstrated experience and capability with interfacing with customers at very high levels.
1 year of related experience with modification, and installation of the secure Telecommunications Secure Voice Switched Network, cryptographic equipment (i.e., KIV-7M/KG-175), and end user peripherals.
Commercial Public Base eXchange and telephone switch experience.
Experience assisting with conferencing.

Responsibilities

Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals.
Respond to user requests for assistance.
Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations.
Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e.,KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals).
Provide network/end user item initial and recurring training for all users.
Update networks/equipment and help ensure inventory is accurate.
Ensure ticketing system is kept up to date on network/system trouble tickets.
Route calls, transfer information, and handle administrative duties.
Complete various tasks such as typing, checking, and recording information.
Oversee the order and replacement of new hardware and software, including warranty claims.
Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex).
Assist in development/implementation of system documentation and operating procedures.
Research the selection and installation of new network/switching equipment, including hardware and software.