Telecommunications Specialist (Hybrid)

A.C. Coy•Raleigh, NC

2d•Hybrid

About The Position

Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment to our US Government client. This hybrid Contract-to-Hire position will be located in Raleigh, NC. Selected candidates without required clearance will be subject to a federal government background investigation to receive it.

Requirements

Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree.
3+ years of applicable network experience and support.
Strong knowledge of SD-WAN, data circuits and network troubleshooting.
Experience with ServiceNow.
Proficiency with MS Office Suite, especially Excel and Teams.
Trouble shooting knowledge of router, switch and modem connections and setup.
Remote connections using VPN, Putty and or SSH.
Strong customer service experience as you will be instrumental in establishing customer relationships.
Must be flexible and willing to work on-call, overnights and weekends as needed.
Excellent organizational and communication skills.
Must be able to obtain Public Trust Clearance.
All candidates must be a US Citizen or have permanent residence status (Green Card).
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

Nice To Haves

Prior T2 network support experience is a plus.

Responsibilities

Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Work on ServiceNow tickets.
Perform data analysis, capture, and review of metrics, and provide management reports as requested.
Manage extraction of data from ServiceNow to create next-day reports of outages.
Coordinate new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Responsible for the ordering, tracking, and overall coordination required for circuit installations.
Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all allied vendors and systems and processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendors SLAs.
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time.