Telecommunications Operator

City of Kyle•Public Safety Center, TX

7d•Onsite

About The Position

Under the direction of the Emergency Communications Supervisor, the Telecommunicator will perform the police dispatch duties as required by the Emergency Communications Supervisor. Telecommunications Operator's perform a full range of radio and telephone operational duties in the Kyle Police Departments 24/7 365-day facility and are required to process and prioritize incoming calls for police assistance.

Requirements

Knowledge of computer-aided dispatch systems used to receive, enter, update, and retrieve emergency call information.
Knowledge of a variety of communications equipment including radio consoles, telephones, and computer systems.
Exceptional verbal and written communication skills are required; must be able to interpret information given from citizens and responders quickly and translate effectively in emergency situations.
Simultaneously operate and manage multiple computer programs and emergency communications devices concurrently through multiple separate computers displayed across multi-tiered monitors.
Ability to effectively relate to those contacted in the course of work.
Ability to perform in stressful situations and under pressure.
Ability to work in a 24/7/365 emergency communication center; working during emergency events, holidays, nights, weekends, occasional overtime and must have flexibility in your schedule.
Ability to maintain a positive and professional working relationship with peers, personnel from other City departments, outside agencies, and the general public.
Ability to work independently with minimal supervision.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Ability to collaborate and contribute effectively within a team setting.
Ability to uphold and represent the City's core values of Visionary Leadership, Integrity, Accountability, Transparency, and Teamwork.
Must have, or be able to obtain within 90 days of hire, a valid Texas Driver’s License and eligible for coverage under the City of Kyle’s vehicle insurance provider.
High School Diploma or GED
Must hold Basic Telecommunicator license through TCOLE within one year of date of hire
After hire, employees are required to successfully complete TLETS Full Access, TDD, and CPR certification training courses prior to obtaining TCOLE License
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility

Nice To Haves

Prior experience in public safety communications, call center operations, or customer service

Responsibilities

Use a computer-aided dispatch system (CAD).
Receive emergency calls from the public requesting police services.
Determine the nature and location of emergencies; determine priorities, and dispatch police as necessary and in accordance with established procedures.
Receive and process 911 emergency calls.
Maintain contact with all units on assignment; maintain status and location of Police Officers.
Answer non-emergency calls for assistance.
Enter and retrieve information quickly from a variety of local and automated public safety systems.
Receive requests for information regarding vehicle registration, driving records and warrants and provide pertinent data.
Monitor several complex radio frequencies.
Provide the public with basic safeguard instructions in dangerous conditions prior to the arrival of emergency services.
Maintain accurate call information.
Performs all other duties as assigned.