Telecommunications Officer

City of Murphy•Murphy, TX

10d•Onsite

About The Position

The City of Murphy redefines the local government experience for its employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L. Respectful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation. Professional – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes. Trustworthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability. Friendly – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers. The City of Murphy's Police Department seeks to add a Telecommunications Officer to its dynamic team! As our Telecommunications Officer, under direct supervision of the Telecommunications Supervisor, you will receive and dispatch requests for police, fire, ambulance, and animal control emergency and non-emergency services.

Requirements

High School Graduate or General Education Diploma (GED)
Licensed Telecommunicator or able to obtain license within specified period designated by the Texas Commission on Law Enforcement (TCOLE)
Valid Texas Class C Driver's License - driving record must be in compliance with City policy

Nice To Haves

Two (2) years of municipal Police, Fire, and 911 enhanced dispatching experience
Current Telecommunications License as issued by TCOLE
Certified Emergency Medical Dispatch

Responsibilities

Operates a multi-line communication system
Answer phones and directs callers to the appropriate city employee
Monitors and broadcasts on communication radio equipment
Dispatches police, fire and emergency medical units and animal control as well as other city departments, such as public works and parks and recreation, as needed
Operates various telecommunication, multi-channel radio equipment, and Enhanced 911 system
Assigns police, fire, and ambulance support elements to routine/emergency calls for service
Records all activities and locations of police units and animal control units
Uses computer terminals to make entries and inquiries and interprets the responses from various automated databases
Provides Emergency Medical Pre & Post Arrival Instructions
Retrieves Driver's License and Vehicle Registration data from computer system
Checks for outstanding warrants, stolen vehicles and articles
Enters and clears warrants and stolen articles from department to TCIC/NCIC computer
Operates video recording, closed circuit television, and tape logging equipment
Communicates with the hearing and speech impaired by a teletype system
Screens and forwards telephone calls for the police, fire department, and animal control departments
Is aware of and able to review the city’s crime analysis software, such as RaidsOn Line and review crime trends as indicated with their respective shifts regularly
Able to operate the city-wide locking control system, setting opening and closings according to scheduled events
Develops own knowledge, skills and abilities to enhance and ensure continued success and meets all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator
Operates computers, telephones, radios, recorders, and other technical equipment
Adheres to personnel safety, departmental policies and procedures, and Administrative Orders