Operator

General Dynamics Information Technology•Washington, DC

1d•$93,662 - $107,712•Onsite

About The Position

The Audio Visual (AV) Operator is responsible for setting up and operating audio, video, and multimedia equipment used to support meetings, conferences, training sessions, and live or virtual events. This role ensures high-quality AV experiences by coordinating with stakeholders, preparing technical environments, and providing real-time operational support.

Requirements

Must have 3+ years of experience
Must possess an active Top Secret clearance
Must be able to obtain and maintain a DHS Entry on Duty (EOD) at the SCI level
Experience operating and supporting professional audio, video, and conferencing systems.
Working knowledge of AV signals, equipment types, and troubleshooting methods.
Experience with hybrid meeting platforms (e.g., Microsoft Teams, Zoom, Webex).
Ability to lift and move AV equipment as needed.
Strong communication, customer service, and problem-solving skills.
Ability to work independently and collaboratively in fast-paced environments.
Must be able to work morning and evening shift

Nice To Haves

Experience with enterprise-level AV infrastructure or control systems (e.g., Crestron, Extron, Biamp).
Industry certifications (e.g., CTS, AVIXA) are a plus.
Experience supporting federal/enterprise environments with security or access requirements.

Responsibilities

Provide guidance for the analysis, maintenance, and modification of complex Telecommunication systems to meet operations standards.
Provide guidance regarding complex telecommunication systems usage and recommend changes as appropriate.
Coordinate with event organizers, presenters, and technical staff to understand requirements and confirm equipment needs.
Conduct equipment testing, calibration, and system checks in advance of events.
Set up and operate audio visual equipment including microphones, projectors, speakers, monitors, cameras, video switchers, and conferencing systems.
Support in-person, hybrid, and virtual meetings and events, ensuring high-quality audio and video delivery.
Manage and monitor AV systems during live events to quickly identify issues.
Handle AV livestreams, and playback when required.
Request equipment maintenance or replacements as needed.
Submit trouble tickets for hardware and software problems to Tier 2 and 3 support teams for repair or replacement.
Ensure AV setups comply with organizational standards, safety guidelines, and security protocols.
Document event setups, troubleshooting actions, and equipment performance.

Benefits

AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals
Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance