Telecommunications Operator

Cynet Systems•Los Angeles, CA

4d•Onsite

About The Position

This role requires answering 75+ calls per day, managing after-hours calls to providers along with hospital page codes. Serves as the primary point of contact for communication for USC Keck Medicine of USC, USC Norris Cancer Hospital and USC academic medical centers. Provides voice, paging, and emergency communication for the organization, business partners, and community. Answers, screens, and directs incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system. Responds to basic inquiries and refers other inquiries to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice, and email systems.

Requirements

Professional verbal communication skills
Strong active listening skills
Clear and confident speaking ability
Excellent customer service skills
Professional phone etiquette
Customer service experience interacting with customers or patients by phone
Experience using an electronic medical record (EMR) platform or AMS messaging system
Experience working with multiple computer applications simultaneously while speaking with customers or patients
Comfortable handling a high volume of inbound calls throughout the shift
Experience in a role requiring meeting productivity or performance goals
Comfortable assisting upset or difficult patients while maintaining professionalism and empathy
Must be available to work any shift, Sunday through Saturday, 24/7, including holidays, with rotating schedules
HIPAA Training Acknowledgment
Proof of High School Diploma or equivalent (GED)
Provide three previous employers for verification (minimum of two must be successfully verified)
HIPAA Training
Medical and Immunization Requirements (MMR, Varicella, Hepatitis B, TB screening)
9-Panel Drug Screen (No THC)

Nice To Haves

Previous USC experience

Responsibilities

Answer 75+ calls per day
Manage after-hours calls to providers
Manage hospital page codes
Serve as the primary point of contact for communication for USC Keck Medicine of USC, USC Norris Cancer Hospital and USC academic medical centers
Provide voice, paging, and emergency communication for the organization, business partners, and community
Answer, screen, and direct incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system
Respond to basic inquiries and refer other inquiries to appropriate medical personnel
Contact and distribute messages to medical personnel using a variety of electronic methods including text, voice, and email systems