Telecommunications Equipment Operator

Veterans Health Administration • Madison, WI

11h • Onsite

About The Position

The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison, WI. Duties include, but are not limited, to the following: Provides callers with information of routine natures. Receives and directs callers to appropriate area. Provides general telephone and visitor referral services. Operates telephone system to receive and connect incoming and outgoing calls by computerized equipment. Receives telephone trouble call and maintains a trouble log. Operates the internal and external paging system. Maintains, lists and monitors computer generated telephone files. Performs files maintenance work such as updating user names, departments and telephone directories. Sets up, operates and monitors computer system and peripheral equipment. Tests computer and telecommunications equipment for operation. Performs appropriate system maintenance procedures. Performs other related duties as assigned.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including application, questionnaire, and online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period.
• At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Telecommunications Equipment Operator and that is typically in or related to the work of the position to be filled.
• Specialized experience includes: providing information of a routine nature; receiving and directing callers; providing general clerical and referral services; connecting incoming calls using telecommunications systems; maintaining records of calls; and operating and monitoring computer systems.
• Transcripts must be submitted with your application materials if basing qualifications on education.

Nice To Haves

• Willing to relocate within a commutable distance of the duty location.

Responsibilities

• Provides callers with information of routine natures.
• Receives and directs callers to appropriate area.
• Provides general telephone and visitor referral services.
• Operates telephone system to receive and connect incoming and outgoing calls by computerized equipment.
• Receives telephone trouble call and maintains a trouble log.
• Operates the internal and external paging system.
• Maintains, lists and monitors computer generated telephone files.
• Performs files maintenance work such as updating user names, departments and telephone directories.
• Sets up, operates and monitors computer system and peripheral equipment.
• Tests computer and telecommunications equipment for operation.
• Performs appropriate system maintenance procedures.
• Performs other related duties as assigned.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree