Telecommunications Operator - Per Diem

Mass General Brigham • Northampton, MA

1d • $18 - $21 • Onsite

About The Position

Responsible for facilitating proficient operation of a hospital communication system.

Requirements

• High School Diploma or Equivalent required
• 2-3 years of customer service or call-center experience
• Good inter-personal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.

Responsibilities

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel.
• Maintain an accurate log as to the disposition of these keys.
• Compile on-call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepancies and refer all others to the appropriate department.
• Performs other duties as assigned Complies with all policies and standards

Benefits

• competitive base pay
• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses
• recognition programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED