Telecommunications Operator

City of Pearland, TX•Pearland, TX

1d•Onsite

About The Position

The City of Pearland, TX is seeking to hire a full-time Telecommunication Operator to work in our dispatch center. In this position, you will receive calls for service from citizens regarding police emergencies, fire, EMS, and other City services. Additionally, you will be responsible for monitoring radio channels, answering incoming calls to 911, and dispatching communications to the appropriate units. The City of Pearland has received a Top Workplaces of 2023 USA award from Energage and has also been recognized as a Top Workplace in the Houston Metro Area 2023 by The Houston Chronicle. Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.

Requirements

Requires High School graduation or GED equivalent.
Requires one-year telecommunications or closely related experience.
CPR Certification
Notary Certification
Basic - Telecommunications Operator Certification (required within one year of hire)

Nice To Haves

Intermediate Telecommunications Operator Certification preferred.

Responsibilities

Manages all radio traffic on multiple channels; dispatches calls; gives in-progress updates for emergencies; checks status of wanted people, stolen articles, and vehicles; enters and manages computer-free motorcycle units.
Answers in-progress emergency 911 calls by managing irrational or hysterical callers while extracting safety and suspect information; makes critical decisions for time-sensitive situations; prioritizes answering above all other operations.
Takes non-emergency calls including giving information about warrants and vehicles; answers questions about the city and law enforcement; acts as a hub for communications and routing calls for all police specialties and City operations.
Enters and manages all TCIC/NCIC records including criminal warrants, stolen vehicles, stolen articles, and stolen license plates; verifies hits from outside agencies for all these records.
Manages and disseminates constant flow of official police teletype communications that include area-wide safety alerts, attempts to locate or apprehend, sending warrant holds, or other official means of communication between police agencies.
Acts as a liaison and coordinates with other agencies about jurisdiction, meet locations for prisoner transports or pick-ups, paging SWAT; handles all police callouts and various City call outs such as animal control and traffic lights.
Verifies and manages municipal and criminal warrants with outside agencies including constantly updating the warrant status, verifying location of prisoners, sending holds, and sending releases.
Validates all TCIC/NCIC records in a monthly check of all updated information for each individual TCIC/NCIC record entered.
Operates multiple programs and utilizes all public and City resources to research information like current addresses and phone numbers.
Performs related work as assigned.

Benefits

Competitive salary of $21.61 to $23.39/per hour based on qualifications.
City pays all premiums for employees' dental, long-term disability protection, and life insurance.
City pays the majority portion of the medical premium for employees and their dependents.
Retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match.
Life insurance
Disability
Access to the city's recreation fitness center
Employee assistance program
Educational assistance
11 paid holidays and 2 designated paid holidays
Paid vacation
Sick leave
Active wellness program focusing on physical, mental, and financial health.