Telecommunications Operator
About The Position
Responsible for facilitating proficient operation of a hospital communication system. This role involves performing various clerical duties and operating computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone. The operator will provide information to callers and visitors, handle incoming and outgoing calls with speed and accuracy, and respond to various alarm systems. They will also act as central control for mobile pagers, take and relay messages, compile on-call information, and issue keys to authorized personnel while maintaining logs.
Requirements
- High School Diploma or Equivalent required
- 2-3 years customer service or call-center experience preferred
- Good inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize rationally.
Responsibilities
- Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
- Handle both incoming and outgoing calls with speed and accuracy.
- Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
- Act as central control for mobile pagers, take and relay messages as required.
- Respond to various alarm systems located at the switchboard.
- Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
- Compile on-call information for hospital personnel and all meetings scheduled in the building.
- Resolve basic discrepancies and refer all others to the appropriate department.
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials, premiums and bonuses as applicable
- Recognition programs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
