Telecommunications Operator

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Responsible for facilitating proficient operation of a hospital communication system. This role involves performing various clerical duties and operating computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone. The operator will provide information to callers and visitors, handle incoming and outgoing calls with speed and accuracy, and respond to various alarm systems. Additionally, the role requires familiarity with all code-emergency situations and the appropriate procedures to alert personnel and record occurrences. The operator will also act as central control for mobile pagers, take and relay messages, issue keys to authorized personnel while maintaining a log, and compile on-call information and meeting schedules.

Requirements

High School Diploma or Equivalent required
Customer service or call-center experience
2-3 years preferred
Good inter-personal and phone skills.
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize rationally.

Responsibilities

Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
Handle both incoming and outgoing calls with speed and accuracy.
Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
Act as central control for mobile pagers, take and relay messages as required.
Respond to various alarm systems located at the switchboard.
Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
Compile on-call information for hospital personnel and all meetings scheduled in the building.
Resolve basic discrepancies and refer all others to the appropriate department.