Telecommunications Operator - Maryview Medical Center

Bon Secours Mercy Health • Portsmouth, VA

20h • Onsite

About The Position

Responsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner, making sure all needed personnel responds to the proper location.

Requirements

• High school graduate or GED w/in 6 months of hire
• Computer literate.
• Ability to handle multiple tasks, be flexible and adaptable
• Ability to interact professionally with other departments, medical staff, or the general public.
• Treat all callers with courtesy and respect.
• Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance.
• Ability to work with little or no supervision during weekend and night hours.

Nice To Haves

• Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred.

Responsibilities

• Answers and routes internal and external calls; provides telephone assistance to all customers without neglect.
• Documents and reports telephone malfunctions of communications systems to repair service and supervisor.
• Notify physician and staff for routine operations; provides notifications for medical alert (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate.
• Assist other departments with codes as needed.
• Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders; maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer.
• Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities.
• Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed.
• Assists Lead Operators in the onboarding of new employees when asked.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees