Telecommunications Operator - Maryview Medical Center

Bon Secours Mercy Health•Portsmouth, VA

1d•Onsite

About The Position

Responsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. This role is also responsible for the Medical Practice Answering service and assists with all emergency codes in a timely manner, ensuring all needed personnel respond to the proper location.

Requirements

High school graduate or GED w/in 6 months of hire
Computer literate.
Ability to handle multiple tasks, be flexible and adaptable
Ability to interact professionally with other departments, medical staff, or the general public.
Treat all callers with courtesy and respect.
Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance.
Ability to work with little or no supervision during weekend and night hours.

Nice To Haves

Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred.

Responsibilities

Answers and routes internal and external calls; provides telephone assistance to all customers without neglect.
Documents and reports telephone malfunctions of communications systems to repair service and supervisor.
Notify physician and staff for routine operations; provides notifications for medical alert (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate.
Assist other departments with codes as needed.
Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders.
Maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications.
Maintains confidentiality and security pertaining to messages.
Updates daily on-call schedule and enters information into computer.
Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities.
Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed.
Assists Lead Operators in the onboarding of new employees when asked.