Telecommunications Operator

Beth Israel Lahey Health•Beverly, MA

2d•$17 - $23•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the direction of the Switchboard supervisor, the switchboard operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices. The switchboard operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two way radio communication system to keep the hospital security team up to date with emergency situations. The switchboard operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital. The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates with funeral homes to coordinate decedent transfer out of the hospital.

Requirements

High School diploma or equivalent
Excellent communication skills
Exceptional customer service skills
Working knowledge of email
Microsoft Office
Basic understanding of medical terminology

Nice To Haves

Previous switchboard experience preferred
SPOK communication console experience preferred

Responsibilities

Answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices.
Answers the hospital emergency code phone and follows written procedure including sending page messages to the code team.
Documents specific patient and required information into the hospital code record.
Utilizes the two way radio communication system to keep the hospital security team up to date with emergency situations.
Monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital.
Partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website.
Regularly communicates with funeral homes to coordinate decedent transfer out of the hospital.